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------=_NextPart_01C60753.DC67FBC0 Content-Location: file:///C:/EC2C4CD2/2_files/master06.xml Content-Transfer-Encoding: quoted-printable Content-Type: text/xml; charset="utf-8" ------=_NextPart_01C60753.DC67FBC0 Content-Location: file:///C:/EC2C4CD2/2_files/pres.xml Content-Transfer-Encoding: quoted-printable Content-Type: text/xml; charset="utf-8" ------=_NextPart_01C60753.DC67FBC0 Content-Location: file:///C:/EC2C4CD2/2_files/slide0001.htm Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset="us-ascii" THE CONCEPT OF T.Q.M. IN HEALTHCARE
THE CONCEPT OF T.Q.M. IN = HEALTHCARE
= ;
Dr. A. Ziko <= /span>
MRCP, FRCPCH, C.P.H.Q.= (Certified Professional in Healthcare <= i>Quality)
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“Quality”
<= span style=3D'font-size:129%'>lHaving high degree= of excellence
l
<= span style=3D'font-size:129%'>lDoing right things= right first time
l
<= span style=3D'font-size:129%'>lIs cost - reductio= n, not a cost
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Concepts
lWHAT IS QUALITY?
l
<= span class=3DBB style=3D'position:absolute;left:-4.77%;top:.3em'>lFreedo= m from deficiency
l
<= span class=3DBB style=3D'position:absolute;left:-4.77%;top:.3em'>lProduct feature
------=_NextPart_01C60753.DC67FBC0 Content-Location: file:///C:/EC2C4CD2/2_files/slide0004.htm Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset="us-ascii" THE CONCEPT OF T.Q.M. IN HEALTHCARE
TQM as a management philosophy
lAims to:
l   Customer service
l   Productivity
l   Profits
l   Market share
l   Cost
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T.Q.M.
l It is a broad management philosophy, espousing quality and leadership = commitment, which provides the energy and the rationale for implementation of the process of continuous quality improve= ment within the organization wide quality strategy.
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Aspects of Quality
1.Mea= surable
2.App= reciative
3.Per= ceptive
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Dimensions of Quality
<= span class=3DBB style=3D'position:absolute;left:-4.77%;top:.3em'>lApprop= riateness
<= span class=3DBB style=3D'position:absolute;left:-4.77%;top:.3em'>lCompet= ency
<= span class=3DBB style=3D'position:absolute;left:-4.77%;top:.3em'>lEffect= iveness
<= span class=3DBB style=3D'position:absolute;left:-4.77%;top:.3em'>lEffici= ency
<= span class=3DBB style=3D'position:absolute;left:-4.77%;top:.3em'>lTimeli= ness
<= span class=3DBB style=3D'position:absolute;left:-4.77%;top:.3em'>lPreven= tion and early detection
l Availability
l Continuity =
l Efficacy
l Safety
l Respect and care
------=_NextPart_01C60753.DC67FBC0 Content-Location: file:///C:/EC2C4CD2/2_files/slide0008.htm Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset="us-ascii" THE CONCEPT OF T.Q.M. IN HEALTHCARE
Key Concepts of TQM
lTop management leadership = ;
lCreating corporate framework = for quality
lTransformation of corporate c= ulture
lCustomer focus
lProcess-focus =
lCollaborative approach to process improvement!
lEmployee education & training
lLearning by practice & teaching
lBenchmarking=
lQuality measurement & sta= tistics
lRecognition & reward&= #13;
lManagement integration
l
l
l
------=_NextPart_01C60753.DC67FBC0 Content-Location: file:///C:/EC2C4CD2/2_files/slide0009.htm Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset="us-ascii" THE CONCEPT OF T.Q.M. IN HEALTHCARE
TQM believes in the values of:
<= span style=3D'font-size:71%'>1.Customers:
<= span style=3D'font-size:71%'>-Needs
<= span style=3D'font-size:71%'>-Expectations
<= span style=3D'font-size:71%'>-Opinions
<= span style=3D'font-size:71%'>2.Staff:
<= span style=3D'font-size:71%'>-Willingness & desire
<= span style=3D'font-size:71%'>-Abilities & desire
<= span style=3D'font-size:71%'>-Opinions
<= span style=3D'font-size:71%'>-Access to Top Management
<= span style=3D'font-size:71%'>-Involvement in:
<= span style=3D'font-size:80%'>1.DECISION MAKING
<= span style=3D'font-size:80%'>2.PROBLEM SOLVING
<= span style=3D'font-size:80%'>3.GOAL SETTING
<= span style=3D'font-size:80%'>4.PLANNING
<= span style=3D'font-size:71%;visibility:hidden'>1.
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<= span style=3D'font-size:71%'>3.Management:
<= span style=3D'font-size:71%'>-Commitment & Visibility
<= span style=3D'font-size:71%'>-Active Leadership
<= span style=3D'font-size:71%'>-Participation
<= span style=3D'font-size:71%'>-Empowerment of Employee
<= span style=3D'font-size:71%'>-Accountability
<= span style=3D'font-size:71%'>4.Teamwork:
<= span style=3D'font-size:71%'>-Unity
<= span style=3D'font-size:71%'>-Ownership
<= span style=3D'font-size:71%'>-More & better ideas
<= span style=3D'font-size:71%'>-Openness
<= span style=3D'font-size:71%'>-Encouragement
<= span style=3D'font-size:71%'>-Mutual respect
<= span style=3D'font-size:71%'>-Incentive & reward
------=_NextPart_01C60753.DC67FBC0 Content-Location: file:///C:/EC2C4CD2/2_files/slide0011.htm Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset="us-ascii" THE CONCEPT OF T.Q.M. IN HEALTHCARE
Basic Elements of A Proc= ess
lSupplier         Processors        = ;      Customers
l Inputs       Seq= uence of steps         Output
l
lSystem, Function, Process & Step
lSystem
lFunction        = ;            &n= bsp;          Function
l
lProcess     Process        = ;     Process    P= rocess
l
lStep       Ste= p        = ;            Step        Step
l